Resources for hospitality teams
Explore practical Compliance and Rules guides for vacation rental hosts and property managers.
A guest stopped at the border has neither cancelled nor checked in. The refund question turns on the channel's terms, the timing of the refusal and the evidence the guest can produce, while the host's job is to make the nights sellable again.
A management contract moves the daily work, and it rarely moves the registration. In most places the permit, the insurance obligation and the reporting duties stay with whoever is named on the register, which is normally the owner.
Offering breakfast shifts a listing toward food-business rules in most places, and the costly part is rarely the cooking. Storage, labelling and allergen handling carry the penalties, and your local authority sets every threshold.
The pool, the corridor and the lift belong to the building, and a guest injured there still reaches the host first. This guide separates control from liability, shows where cover usually stops, flags the rules that shift responsibility onto you, and sets out what to disclose.
Older buildings carry fire risks newer ones were designed out of, and short letting puts strangers inside them weekly. Here's how to treat the assessment as a document, what to record, where alarms and escapes belong, and when to revisit it.
Guest registration data answers to two clocks that rarely match, and a retention period you can't evidence is the same as no policy at all. This guide covers what actually counts as a record, how statutory retention and privacy law pull against each other, and how to keep the deletion routine defensible.
Second-home limits live in planning and housing law, not in short-let licensing, which is why owners meet them late. This guide maps the three shapes a restriction takes and the order to check them in, before an offer rather than after completion.
A noise monitor measures decibel levels and nothing else, which is what makes it useful and what makes it fragile. This guide covers what the device may capture, what a listing has to say before a guest books, and why quiet hours are a local question rather than a platform setting.
A short-let licence is one of two permissions a listing needs; the building usually holds the other, and it runs on its own clock. This guide covers why consent sits upstream, the three documents to ask for, which approval blocks the rest, and what a night cap changes.
Strong wording doesn't win a dispute; evidence does. This guide separates house rules, listing terms and a signed agreement, sets out the four clauses that tend to survive a challenge, and names the ones that look firm and fold.