Resources for hospitality teams
Practical guides, industry insights, and proven workflows for vacation rental hosts and property managers.
An inspector walks into a room and reads it in a fixed order: door, room, fittings, bed. Photograph the same four things in the same order, date the files, and the visit starts from evidence instead of memory. Here's the sequence, and what a photo can and can't establish.
Booking.com stopped passing guest phone numbers to connected providers in September 2026, and Airbnb now issues temporary numbers on PMS connections in the US and Canada. Neither change stops you reaching a guest. It changes the order you try.
Four units run on what you remember. The fifth is where remembering stops working, and every unit after it depends on something written down. Here's what to turn into a process, what to keep, and what to look at once the calendar is bigger than your head.
Three fee changes in a year don't ask for a new rate card. They move the number the card has to produce, and each change lands on a different line. Rebuild it from the payout up, per channel, and decide separately who absorbs the difference.
Most bad bookings show themselves before arrival, in the way the request is made rather than in what it pays. The flags are behavioural, the response is three steps, and the only thing that survives the week is what you wrote in the thread.
A co-host runs the stay while three documents each point at a different person: the platform contract names an account, the policy names an insured, the tenancy names who may let. The work is to make those three agree before a claim asks them to.
A pool sells the booking and can turn a stay into a claim. In a shared building you don't control it, so the work starts with a written answer about access, then a dated seasonal sheet, then rules a guest can read while standing at the gate.
A home policy is written for a household, not a business, and the gap tends to appear at the exact moment a paying guest is involved. Here are the four gaps that recur, what a rider usually asks you to describe, and the questions worth putting to a broker before the season.
Fire and carbon monoxide rules are set locally, but the failures aren't: a flat on shared stairs and a detached villa fail in different places. How to build an inventory around the building you have, and keep a record that's worth something.
A guest's photo is their property, their face and their holiday, and a picture sent as a thank-you isn't a licence for everything else. The narrow band where you can use it, why consent has to name a use, and the credit line that keeps it a favour.
