Resources for hospitality teams
Explore practical Compliance and Rules guides for vacation rental hosts and property managers.
A complaint arrives as somebody else's account of events. It isn't the same thing as the problem behind it. What decides the outcome later is whether you wrote your own record on the day, and whether your reply settled the issue instead of adding to it.
A converted apartment is judged by the building it sits in and the use you put it to, so requirements aren't the same everywhere. Work through the categories every converted unit raises, see what an upper floor changes, and keep the records that make inspection cheap.
Guest records sit between two duties that pull opposite ways: some rules require you to collect details, others to hold as little as possible. The way through is to know, field by field, why you have it, who may see it and how long it stays.
A lease that never mentions short stays hasn't allowed them or blocked them. It has left a question open. This article sets out where the real answer tends to sit, what to ask before you list, and what to put in writing once you have an answer.
A security deposit is money you hold, not a penalty you keep. The difference shows up the moment you want to deduct something, because the burden of showing why sits with you, not with the guest. Three tests decide whether a deduction stands up.
Screening works on verifiable facts about a booking, not on guesses about a person. Four checkable signals live in the reservation itself, and each one is a pause for a second look rather than a verdict.
A suspension is decided on a file you assemble in the days after you hear about it, not on how strongly you disagree with it. What you can prove, dated and sourced, carries the case, and the records you need are easiest to gather while the review is still open.
A complaint at midnight is rarely about the noise alone. It's usually a neighbour who wants proof you'll act, and a guest who doesn't yet know there's a problem at all. What you do in the next hour usually decides which way it ends.
A host can be registered in one country, letting in a second, and storing guest records on a laptop in a third. The rule that applies is the one where the guest slept. That sentence explains most of what goes wrong, and the rest is about not moving data you never needed.
Rent-to-rent hosting means every rule binding the owner also binds you, plus one clause in your own lease. This guide sets out the four permissions to obtain and the order they must be obtained in, the lease wording that decides whether paying guests are allowed at all, the building-level consents and occupancy caps that were never yours to grant, and what happens to confirmed bookings when the head lease ends early.