Resources for hospitality teams
Explore practical Channel Management guides for vacation rental hosts and property managers.
When a booking shows on the platform and not in your calendar, the order you check things in is most of the fix. This guide sets out a short triage order, from confirming the booking exists to deciding whether the break is yours or the channel's.
A setting that reads the same on three channels rarely behaves the same on all three. This guide compares how common settings act across Booking.com, Agoda and Trip.com, and sets out one mapping sheet you build once and reuse.
A new rate type is a set of rules, and rules reach further than a single price. This guide runs four checks before you publish: the controls, the listings it attaches to, the dates it applies to, and the channel it actually reached.
A block entered on one channel changes that channel only. The nights you meant to hold stay for sale everywhere else until the change reaches them, which is why hosts who sell across four channels block from one source and then confirm the result on each channel in turn.
Disconnecting a channel stops the feed, but it doesn't tidy your own calendar. Stale rates, unreleased blocks and a live listing stay behind. This checklist walks through the four leftovers to clear before you switch a channel off, and the two-week check that catches what you missed.
A one-way channel link blocks dates and stops there. A two-way link carries the booking and the rate back to your calendar, so a change of plan shows up without a phone call. This comparison explains what each setup protects against, and how to pick per channel instead of once.
The guest has a confirmation and your calendar is empty. That gap isn't a mystery: a booking can stop at five points on its way in, and the fastest fix is to rule those points out in a fixed order, starting from the guest's confirmation.
A retried import doesn't announce itself. When it finishes, the same booking can sit in your account twice, and both copies look real. The order you unwind them in decides whether the guest ever sees a problem.
A rate plan isn't one setting, it's a small bundle of fields that have to agree. Editing them out of order is how a rate ends up correct in one field and stale in the next. The order matters as much as the numbers.
Opening a new market everywhere at once feels thorough and teaches you nothing, because you can't tell which channel produced a booking. A sequence fixes that. Open one channel, read the result, then add the next once the first holds.